Complaints Policy

Introduction

This document set out our complaints policy. If you are a User of JoonMali.com, this Complaints Policy forms part of your agreement with us.

Who we are and how to contact us

JoonMali.com is operated by:
Island Media Group 6955 N. Durango Dr, Suite 1115-346, Las Vegas, NV 89149, USA
IMG Billing B.V., Steenweg 63, 6131BD Sittard, The Netherlands

Interpretation

In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. In addition, the term "business days" means any day which is not a Saturday, Sunday or public holiday in USA.

Who can use this Complaints Policy?

Whether or not you are a User of JoonMali.com, you can use this Complaints Policy to alert us to any complaint which you have relating to JoonMali.com.

How to make a complaint

If you have a complaint about JoonMali.com (including any complaint about Content appearing on JoonMali.com or the conduct of a User), please send your complaint to support@imgcustomersupport.com. Your complaint must include:

  • Please provide detailed information identifying the specific content in question, including the URL and a description of the content.
  • Include your full name, contact address, email address, and telephone number.
  • If you are not the owner of the content, please provide evidence of your authority to act on behalf of the owner.
  • Clearly state the legal basis for your request, such as infringement of intellectual property rights, violation of privacy, or breach of applicable laws.
  • We reserve the right to verify the information provided before taking any action.Upon receiving a valid request, we will promptly investigate and take appropriate action within 7 business days, which may include content removal or modification. If there is evidence of illegal content, the content will be removed immediatelty. Please note that submitting a false or misleading request may result in legal consequences.
How we will deal with complaints of illegal or non-consensual Content

Following receipt of your complaint of illegal or non-consensual Content under section 5 above:

  • we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
  • if we require further information or documents from you, we will contact you to let you know;
  • we will in good faith investigate your complaint within seven (7) business days;
  • if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;
  • if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
  • Any dispute regarding our determination that Content is non-consensual will be submitted by us to a neutral arbitration association at our expense.
How we will deal with complaints related to copyright infringement

Complaints related to copyright infringement must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.

How we will deal with other complaints

Following receipt of other complaints (including complaints related to other breaches of our Acceptable Use Policy) under section 5 above:

  • we will take such steps as we consider to be appropriate to investigate your complaint within a timescale which is appropriate to the nature of your complaint;
  • if we require further information or documents from you, we will contact you to let you know;
  • we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. If you have complained about Content which appears on JoonMali.com and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content;
  • we are not obligated to inform you of the outcome of your complaint.
Unjustified or abusive complaints

If you are a User of JoonMali.com, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.