Common Support Issues:

1. Password / Login Problems
2. Billing Concerns
3. System Requirements
4. Technical Issues with Members Area
5. All other concerns and requests

1. Password / Login Problems:

My password doesn't work

a. Make sure you're entering your username and password exactly as it appears on your email receipt.
b. If you're still experiencing problems please click here and we’ll get back to you
right away.

I don't know my password and/or username

a. Check your email that you used on the join form for your membership reciept.
b. Try retrieving your pasword by clicking here

2. Billing Concerns:

How do I cancel my membership?

a. If your membership is through IMG please visit: http://www.imgcustomersupport.com
b. If your membership is through Epoch please visit: http://www.epoch.com/billingsupport
c. If your membership is through GXBill, please visit: http://www.gxbill.com
d. If your membership is through CC Bill, please visit: http://support.ccbill.com
e. If you don't know which biller your membership is with or you have any other billing concerns please click here for a overview of all our billing partners.

3. System Requirements

a. You may view JoonMali.com on any system, with any internet connection, on any internet browser. The site has been
tested and optimized for both Windows and Apple PC platforms,
b. Your connection speed will only affect your download times. Photos are optimized for minimal download time. There
are multiple video formats and sizes so you can choose the best one for your connection speed.
c. Videos are available to download or stream in RealPlayer (version 10.0 or higher)
and Windows Media (version 9.0 or higher), in medium and large sizes. Each video is also available as a free download
for your iPod (.m4a format). You cannot stream the iPod file.

4. Technical Issues with Members Area

The photos show up as broken picture icons.

a. Try refreshing the page in your internet browser

a. Check your download speed and make sure the file has completely downloaded. Many video files are 30MB or more,
so if you have a slow connection speed, it may take a while for the video to start.
b. Make sure you have most recent version of your media player installed. For free updates, visit:
Windows Media Player
Real Player
Apple Quicktime
iPod

The games do not load for me.

a. The games run on Macormedia Flash. Please make sure you have Flash Player 8 installed on your system.

I found a broken/missing link in the members area.

a. Please report all errors or omissions here.

5. All other issues and concerns

If your questions have not been answered, click here to visit the support pages.

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